Frequently Asked Questions

Visit our Find Your Counselor page to explore bios and specialties. If it’s not the right fit, we’re happy to help you switch therapists. We also offer free consultations when needed to help match you with the best therapist for your needs.

We work with clients ages 2 and up—children, teens, adults, couples, and families. We welcome people from all backgrounds, including LGBTQ+ clients and those navigating religious, cultural, or identity-based transitions.

We are located at 3319 N University Ave, Suite 100, Provo, UT 84604, just north of BYU campus.

Yes, we offer secure telehealth video sessions for clients anywhere in Utah. All you need is a stable internet connection and a device with a camera (camera optional).

We’re open Monday–Thursday 9 AM–8 PM and Friday 9 AM–12 PM.

You can schedule by calling 801‑356‑0014, emailing office@palisadesmh.com, or filling out our interest form through the Contact page. Once you’re matched with a therapist, you’ll receive forms to complete before your first session.

Yes. We offer free consultations if you’d like help choosing the right therapist or have questions before starting. Just contact our office or the therapist you want to see to request one.

Sessions are typically 55–60 minutes. If you arrive late, your session will still end at the originally scheduled time.

We require at least 24 hours’ notice for cancellations. Late cancellations and no-shows are subject to a fee, insurance does not cover missed sessions. We may make exceptions in cases of emergency.

We accept:

• Aetna
• BlueCross Blue Shield
• SelectHealth
• EMI Health
• PEHP
• DMBA
• University of Utah Health Plans
• SelectHealth Medicaid
• TriCare

We accept credit cards and HSA cards. If you’re not using insurance, we can provide a superbill for potential out-of-network reimbursement. Please contact us directly for self-pay rates.

Before your first session, we’ll send you digital intake forms. These include questions about your mental health history, current concerns, and personal background, so your therapist can be fully prepared to support you.

Yes. Your privacy is important to us. Therapists may only break confidentiality if:

• There’s a risk of harm to self or others
• Child, elder, or dependent abuse is suspected
• There’s a court order or subpoena
• Your insurance company requests documentation

Our therapists do not typically testify in court. With written consent, we may provide a treatment summary or other clinical documentation when appropriate.

Our clinicians hold a range of licenses:

• LCSW – Licensed Clinical Social Worker
• LMFT – Licensed Marriage and Family Therapist
• CMHC/LPC – Clinical Mental Health Counselor/Licensed Professional Counselor
• PhD/PsyD – Doctoral-level Psychologists
• CSW/ACMHC – Supervised Associate Clinicians

All therapists are trained in evidence-based approaches and participate in regular supervision and professional development.

Once your paperwork is complete and your availability is confirmed, we can often schedule your first session within a few days, depending on therapist openings.

You can email or call your therapist directly. For anything more than a brief check-in (5–10 minutes), we encourage scheduling a session.

We host community wellness workshops and events throughout the year. You can stay updated on upcoming events here.

Yes! We make our best effort to get clients in to see one of our therapists within a few days but availability varies for individual therapist’s schedules. Call or text us for more details.

If you’re in immediate danger or experiencing a mental health emergency, call 988 (Suicide & Crisis Lifeline) or 911. For non-urgent support between sessions, let us know—we’ll connect you with helpful resources.